If you are considering outsourcing for the first time and have some concerns about handing over your business processes to a team of strangers, you are not alone. Fortunately, outsourcing has been available for many years now and Business Process Outsourcing (BPO) companies have become masters at helping large and small businesses make the transition nearly effortless.
Outsourcing is allowing another company to take over the management of some or all of a companies processes. This can be nearly any type of process like answering calls, setting appointments, I.T., customer support, human resources, accounting, and much more.
Allowing another team to take over these processes frees up time for focusing on business matters that only the owner or manager can do. Sound good so far? The biggest fear most companies have is surrendering control to the BPO team to handle their business needs with the same quality and care they expect from an in-house team.
BPO companies have many employees already trained for various processes. When your business is ready to outsource, there is a consultation to gather all the necessary information to train a team that will handle your business just like an inhouse operation. Your team manager is your one point of contact that can make any changes to the handling of all your processes. Businesses are always in control of changes.
Another fear is continuity for customers. Many times, a BPO company is all in one place. Some BPO’s on the other hand have multiple locations. Again, these companies are masters at integrated communications. Your customers will not likely ever know that you have outsourced any portion of your business. Specialized software keeps the entire team in the loop of customer care so every detail can be tracked and handled efficiently. Your business can also see where things stand at any time.
Another fear is the cost of outsourcing. Onshore outsourcing is usually still cheaper than having your own in-house team but this varies widely and so shopping around for On-Shore outsourcing is always wise. Off-shore or Near-shore outsourcing is where bigger savings can be found.
For businesses in the USA and Canada, the ideal fit is usually near-shoring. The main reason is geographic familiarity and similar time Zones. Another big plus is the availability of bilingual speakers in the neighboring countries. This means your outsourced team will be able to handle all your native speaking customers and may expand your customer base by better serving your nonnative speaking customers as well.
Whether you onshore, nearshore, or offshore, a quality BPO can bundle your processes in such a way that you should still feel like you are in full control of your business while saving you valuable time to get to the things that matter to you most.
Fear not! Outsourcing is quickly becoming one of the most efficient, time-saving, and cost-effective ways to run a business. The only fear you should have is missing out on all the ways a BPO can simplify how you run your business.