You spent hours researching how outsourcing was the future of all businesses. Finally, you found the BPO that appeared to be your perfect match. The online infomercial showed happy employees with personalized desks and even windows. The ad assured you that this amazing team would take your business to the next level of success. You bought into it confidently knowing this was the perfect next step.
But you have a shadow of a doubt. The old saying whispers in your mind, “If it sounds too good to be true, it probably is.”
Now your doubts begin to feel like a forewarning, and you have a vision of a warehouse the size of an airplane hangar filled with cubicles from wall to wall with aisles barely wide enough for a person to walk down. Each cubicle containing a small desk and a young teenager with a headset staring mindlessly at a computer monitor. These little robots answering call after call, text after text, saying the same things time after time like little zombies. Suddenly goosebumps rise up on your skin as you fear these zombies will soon be sucking the life out of your customers and business.
You quickly open up your web browser, click on history, and click on DELETE ALL. You grab your keys and drive to your office as fast as you can to be sure your business is safe and when you arrive, you breathe a sigh of relief. Everything appears fine!
But is it?
Your business has been increasing rapidly and the number of inbound calls has greatly increased for sales and customer service, hold times are increasing and this equates to irritated customers and some lost sales. You need to hire and train new staff, but you have not had the time because your accounting manager went back to college and you are doing her job too.
The dark feelings return. You feel like you are in another horror scene like, “The babysitter and the man upstairs” where the police call the babysitter, who had previously reported scary prank calls, and tell her the calls are coming from another phone inside the house and to run!
The real nightmare is your understaffed growing business. You need help and you need it fast. There is light at the end of the tunnel, and it’s not a train. It is outsourcing.
Most fears around outsourcing are unfounded. Business Process Outsourcing (BPO) centers are exactly what growing businesses need, a ready to go team of business professionals that can help you pick up the slack in your business processes whatever they may be.
BPO teams are more flexible than an in-house team. Let’s say you are having a promotion and need more staff? Your BPO can provide you with extra staff and reduce staff as needed without you having to hire or layoff any staff. Need help in human resources and payroll? Rather than place an ad, schedule several interviews, and train your new employees you can simply request a person or a team, already trained and ready to start immediately. A good outsourcing company provides you support in the areas you need and often at a fraction of the cost.
I think you will find more businesses experience outsourcing as a fairytale rather than a horror story. These businesses are designed to be a helping hand, saving you time, saving you money, and very likely reducing your stress by helping you effectively run some of your processes.
…and they all lived happily ever after.